| Steps to raise support ticket |
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Step 1:-Write detail description of issue/concern Step 2:-Get screenshot or PDF file of issue/concern you want to highlight Step 3:-Mail to mastersoftcloud.support@iitms.co.in mark tech.support2@shirpur.org and all concern stake holders including HOD/Principal/Headmaster in CC Users have to login into portal using their username and password. URL : https://cims.mastersofterp.in/ Login issues : 1) If the user doesn't remember password , user have to click on "Forgot Password" . OTP will come on user's mobile/emailID after that user can change the password. 2) For login related issues e.g. 'Invalid Login', Role Allocation, No. and email updation for password retrieval, Please contact Fanindra Sonar(Technical Support Engineer), tech.support2@shirpur.org, 8208633431 |
| Escalation level | Name of person or Authority | Contact Number | |
|---|---|---|---|
| 1 |
Milind Mansute (for colleges) Mayur Khandare (for schools) |
8308116469(WhatsApp - 8390123232) |
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| 2 |
Umesh Kachhwah |
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Praful Chikte |
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Ghansham |
Call to solve issue through remote desktop |
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Support Team- General |
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| 3 |
Ashok Rehpade- Manager |